Our Privacy Policy

BACKGROUND:

Volta understands that your privacy is important to you and that you care about how your information is used through paper and electronic means.  We take the privacy of information seriously, and we ask that you read the privacy policy to understand what we do with your information.

Where we collect information, we are doing so to offer you a better and complete service both on the websites and in the rest of our operations. If any of the information we hold about you is incorrect, we will do our best to correct it quickly on our databases once you notify us. We may need to retain archive copies of personal information for legal & review purposes.

Our website does not store any personal information about you when you visit it. It does record traffic information on all our visitors as a collective whole, and no individual can be identified from this information. We will only collect personal information about you if you send us an email enquiry via the “contact us” page or via one of the sign-up forms.

Except the reasons below, we will not disclose your personal information to others. The exceptions:

  • Where it is necessary for the provision of information or services to you;
  • Where we are required to by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and tax requirements;
  • To prevent and/ or detect crime.

We will not pass your information on to other people and organisations outside our normal working practices without your approval. Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

LINKS TO OTHER WEBSITES:

There may be hyperlinks to other websites for services that you may need to things that you may find interesting. These include links to social media websites such as YouTube, Linkedin and Facebook. This privacy policy only applied to the Volta website and we are not liable for the contents of other linked websites nor the websites purporting to be us.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you engage us to deliver our  services and/or when you use our website, for example, when you contact us about our services. Most information is collected via a secure form which enables us to deliver our services to you.

WHAT TYPE OF INFORMATION DO WE COLLECT FROM YOU?

The personal information we collect from you will vary depending on which services you engage us to deliver.  The personal information we collect might include your name, address, telephone number, email address, which pages you may have visited on our website and when you accessed them

HOW IS YOUR INFORMATION USED?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • contact you by post, email or telephone
  • verify your identity where this is required
  • understand your needs and how they may be met
  • maintain our records in accordance with applicable legal and regulatory obligations
  • prevent and detect crime, fraud or corruption
THIRD PARTY SERVICE PROVIDERS WORKING ON OUR BEHALF:

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have checked GDPR compliance that requires them to keep your information secure and not to use it for their own purposes.

SURVEYS, QUESTIONNAIRES AND COMMENTS:

From time to time we may ask you to complete surveys, questionnaires or comments via the website or by third party software. These are always voluntary. The information is used to help us provide a better service to our clients, to amend the website, and some may be used as testimonials in our marketing. Please let us know if you do not wish your comments to be used in this way.

MONITORING:

Please note that if you communicate with us electronically including email, incoming telephone & fax, then this communication may be recorded. This helps us maintain our client support standards and ensures that commitments we make are on file.

REQUESTS FOR ACCESS TO PERSONAL INFORMATION:

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below. We are happy to provide you with details of the personal information we hold on you. A copy of this data can be requested from the following email; Hello@wearevolta.co.uk.

DELETION OF YOUR INFORMATION

You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information
  • our use of your personal information is contrary to law or our other legal obligations

we are using your information with your consent and you have withdrawn your consent – see ‘withdrawing consent to use your information’ below.

WITHDRAWING CONSENT TO USE YOUR INFORMATION:

Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given. Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

CHANGES TO OUR PRIVACY NOTICE

We keep this privacy notice under regular review.  Paper copies of the privacy notice may also be obtained from the contact details above.
This privacy notice was last updated on 1st September 2018.

COMPLAINTS

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns